Service Advisor: Customer-First Auto Care & Tech

United Fidelity Bank; Georgia; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase program

YouDecide discounts

DRVPNK charity

Job summary

AutoNation is seeking a Service Advisor to join our nationwide service network, assisting customers in the service lane and translating technician recommendations into clear language. You'll set appointments, greet customers, explain vehicle needs, present cost estimates, and collaborate with techs and parts staff to ensure timely work and an exceptional customer experience in Georgia.

With a focus on loyalty and up-selling safe maintenance, you’ll contribute to a positive dealership atmosphere,

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in‑state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Exceptional customer experience

Communication skills

Consultative selling

Technology savvy

Willingness to follow up

Licensing: valid driver’s license

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide service network, assisting customers in the service lane and translating technician recommendations into clear language. You'll set appointments, greet customers, explain vehicle needs, present cost estimates, and collaborate with techs and parts staff to ensure timely work and an exceptional customer experience in Georgia.

With a focus on loyalty and up-selling safe maintenance, you’ll contribute to a positive dealership atmosphere,