Service Advisor - Customer-First Auto Care

Friendship Automotive; Beckley (WV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Company holidays

401(k)

Wellness reimbursements

Gym reimbursements

Job summary

Friendship Hyundai of Beckley is seeking a reliable Service Advisor who enjoys helping customers and working with a team. You will greet customers, collect vehicle information, document issues, and recommend maintenance with clear explanations.

You’ll prepare service estimates, monitor the repair process, and communicate updates and charges to customers while ensuring accurate invoices and repair orders. Training and growth opportunities are available.

Qualifications

• Customer-focused with strong communication skills.
• Ability to work in a fast-paced setting.
• Detail-oriented and well-organized.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend necessary maintenance.
• Prepare an accurate estimate for service costs.
• Monitor service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.

Skills

Customer service

Communication

Fast-paced environment

Process-driven

Attention to detail

Professional appearance

Job description

Friendship Hyundai of Beckley is seeking a reliable Service Advisor who enjoys helping customers and working with a team. You will greet customers, collect vehicle information, document issues, and recommend maintenance with clear explanations.

You’ll prepare service estimates, monitor the repair process, and communicate updates and charges to customers while ensuring accurate invoices and repair orders. Training and growth opportunities are available.