Assistant Service Manager - Friendship Hyundai of Beckley

Friendship Automotive Enterprises; Beckley (WV); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Company holidays

401(k)

Wellness reimbursements

Gym reimbursements

Job summary

Friendship Hyundai of Beckley is seeking a Service Advisor to join our team. You will greet customers, collect vehicle information, document issues, and explain required maintenance.

You will prepare service estimates, monitor the repair process, communicate progress and charges, and verify invoices. We offer incentives, a comprehensive benefits package, and opportunities for growth.

Qualifications

• Strong focus on delivering excellent customer service.
• Excellent written and spoken communication.
• Desire to work in a fast-paced position.
• Able to work well in a process-driven environment.
• Detail-oriented with organized work habits.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend necessary maintenance.
• Prepare accurate estimates for service costs.
• Monitor service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.

Skills

Customer service

Communication

Detail oriented

Process-driven

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for SERVICE ADVISORS to join our team at FRIENDSHIP HYUNDAI of BECKLEY!

What You'll Do:

• Promptly greet customers
• Obtain customer and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequentlyCommunicate completed services and charges to customers
• Verify invoices and repair orders

Qualification Checklist:

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The desire to work in a fast paced position
• The ability to work well in a process-driven environment
• A focus on details and organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• Friendship offers a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.