Senior Service Advisor — Growth, PTO & 401(k) Benefits

Dutchmillerclt; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay Structure

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

401(k) with Company Match

Employee Discounts on Parts, Labor, and Vehicle Purchases

Supportive, team-oriented culture

Job summary

Dutch Miller Kia, under new management, is looking for a dedicated Service Advisor in Charlotte, NC. Join a family-owned dealership committed to providing exceptional service and fostering team support.

Your role will include greeting customers warmly, documenting service needs, communicating recommendations, and ensuring customer satisfaction. Ideal candidates will have customer service experience, great communication skills, and a passion for the automotive industry.

Qualifications

• Prior experience as a Service Advisor or high-volume customer service role.
• Excellent communication, sales, and interpersonal skills.
• Organized and able to multitask in a fast-paced setting.
• Strong attention to detail and commitment to customer satisfaction.

Responsibilities

• Greet customers warmly and build trust quickly.
• Document customer concerns and vehicle service needs accurately.
• Communicate service recommendations and estimates clearly.
• Sell recommended services based on technician findings.
• Follow up with customers after service appointments for satisfaction.

Skills

Customer service skills

Communication skills

Sales skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Dutch Miller Kia, under new management, is looking for a dedicated Service Advisor in Charlotte, NC. Join a family-owned dealership committed to providing exceptional service and fostering team support.

Your role will include greeting customers warmly, documenting service needs, communicating recommendations, and ensuring customer satisfaction. Ideal candidates will have customer service experience, great communication skills, and a passion for the automotive industry.