Experienced Service Advisor

Dutch Miller Auto Group; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay Structure

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

401(k) with Company Match

Employee Discounts on Parts, Labor, and Vehicle Purchases

Job summary

Dutch Miller Auto Group, located in Charlotte, NC, is hiring a dedicated Service Advisor for Dutch Miller Kia. The ideal candidate will possess customer service experience and exemplary communication skills, eager to thrive in a family-oriented dealership.

The Service Advisor will be responsible for greeting customers, documenting service needs, and ensuring high-quality service delivery. The position offers a competitive pay structure along with health benefits and a supportive work environment.

Qualifications

• Prior experience as a Service Advisor or in high-volume customer service role.
• Strong attention to customer satisfaction and detail.
• Organized and able to multitask in a fast-paced setting.

Responsibilities

• Greet customers warmly and build trust quickly.
• Document customer concerns and vehicle service needs accurately.
• Communicate service recommendations and estimates clearly.

Skills

Customer service experience

Excellent communication skills

Sales skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Technical or business education

Job description

Service Advisor – Dutch Miller Kia

Under New Management | Family-Owned and Operated

Join a Dealership That Feels Like Family

Dutch Miller Kia, a proud part of the Dutch Miller Auto Group, is under new management and looking to grow with individuals who are passionate about people and performance. As a family-owned dealership with a legacy of automotive excellence, we’re committed to delivering top-tier service to our customers and fostering a supportive, professional environment for our team.

We are currently seeking a dedicated and customer-focused Service Advisor to join our expanding service department. If you're ready to bring your skills to a fast-paced, team-driven environment where your contributions matter, we’d love to meet you.

What We Offer:

• Competitive Pay Structure
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Employee Discounts on Parts, Labor, and Vehicle Purchases
• Supportive, team-oriented culture under new leadership

Key Responsibilities:

• Greet customers in a warm, professional manner and build trust quickly
• Accurately document customer concerns and vehicle service needs
• Communicate service recommendations and estimates clearly and confidently
• Sell recommended services based on technician findings and vehicle needs
• Follow up with customers after service appointments to ensure satisfaction
• Maintain exceptional service survey scores by delivering consistent, high-quality experiences
• Follow up with customers who decline services to encourage future maintenance and build long-term relationships
• Handle appointment setting and scheduling to ensure an efficient service flow
• Act as the liaison between customers and the service team
• Monitor vehicle repair progress and keep customers informed
• Ensure all work is documented accurately and completed to customer expectations

Qualifications:

• Prior experience as a Service Advisor or in a high-volume customer service role (automotive preferred)
• Excellent communication, sales, and interpersonal skills
• Organized and able to multitask in a fast-paced setting
• Strong attention to detail and a commitment to customer satisfaction
• Basic understanding of vehicle systems and maintenance processes is a plus
• High school diploma or equivalent required; additional technical or business education is a plus
• Valid driver’s license and clean driving record

Join the Dutch Miller Family!

Be part of a growing team where your expertise is valued, your contributions are recognized, and your career can thrive. At Dutch Miller Kia, we’re proud to serve our community—and we’re excited to welcome new team members to our legacy of excellence.