Service Advisor - Customer Experience & Shop Productivity

Expressway Dodge; Mount Vernon (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free onsite clinic

Job summary

Expressway Chevrolet in Mt. Vernon, Indiana is seeking a focused Service Advisor to join our team. The role combines writing service orders, selling services, and assisting in dispatching technicians while maintaining excellent customer relations.

We value organization, strong communication, and automotive knowledge. Base pay plus commission is offered, with opportunities to improve shop productivity and customer satisfaction in a full-time position.

Qualifications

• High School Diploma or equivalent
• Automotive knowledge of maintenance and repairs
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform multiple tasks simultaneously
• Proficient use of computers/business machines

Responsibilities

• Meet with customers to determine repair and service needs
• Increase customer satisfaction by building relationships
• Oversee vehicle progress and update customers regularly
• Maximize profitability through sales and promotions
• Coordinate technician workflow, parts, and job completion times

Skills

Customer service

Communication

Sales skills

Computers

Education

High School diploma

Tools

CRM software

DMS

Microsoft Office

Job description

Expressway Chevrolet in Mt. Vernon, Indiana is seeking a focused Service Advisor to join our team. The role combines writing service orders, selling services, and assisting in dispatching technicians while maintaining excellent customer relations.

We value organization, strong communication, and automotive knowledge. Base pay plus commission is offered, with opportunities to improve shop productivity and customer satisfaction in a full-time position.