Expressway Jeep Service Advisor

Expressway Dodge; Mount Vernon (IN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Onsite clinic

Job summary

Expressway Jeep in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor who can write service orders, sell services, and help dispatch and track technicians.

The role requires excellent customer service, automotive knowledge, and strong computer literacy, with compensation based on experience plus commission. You will meet with customers, determine repair needs, and work to increase satisfaction while maintaining ethical standards and a professional image.

Qualifications

• High School Diploma or equivalent required.
• Automotive knowledge of maintenance and repairs.
• Strong customer service skills and ability to communicate clearly.
• Proficient computer literacy and familiarity with shop software.

Responsibilities

• Meet with customers to determine repair or service needs.
• Increase customer satisfaction by building relationships.
• Maintain standards of ethical business practices and professional image.
• Monitor vehicle progress and update customers frequently.
• Help maximize shop profitability and assist with promotions.
• Oversee technicians' time management, parts orders, and job completion.

Skills

Automotive knowledge

Customer service

Computer literacy

Education

High School Diploma or equivalent

Job description

Location: Mt. Vernon, IN

Job Id:260

# of Openings:1

Expressway Jeep in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor with good communication skills and ability to increase shop productivity and sales. This is a full-time position that encompasses writing, selling service, and assisting in dispatching and tracking of technicians. Excellent customer service skills, automotive knowledge, and strong computer literacy required. Some years of experience in an independent auto repair environment is recommended. Compensation based on experience and ability (Base + Commission).

• Expressway offers an onsite FREE clinic, for all full‑time employees.

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service


• Increase customer satisfaction by building customer relations


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and community relations.


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Increase profitability by maximizing sales & execute retail promotions


• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, and job completion times

REQUIREMENTS:

• High School Diploma or equivalent


• Automotive knowledge regarding maintenance and repairs


• Ability to concentrate and accomplish tasks despite interruptions


• Ability to perform a variety of tasks simultaneously


• Proficient use of computers/business machines

All Applicants:

Must have a current and valid Driver's License with a good driving record

Expressway is a Drug‑Free Workplace. All employment is contingent on successful completion of drug and background screening.

Expressway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability.