Expressway Chevrolet Service Advisor

Expressway Dodge; Mount Vernon (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free onsite clinic

Job summary

Expressway Chevrolet in Mt. Vernon, Indiana is seeking a focused Service Advisor to join our team. The role combines writing service orders, selling services, and assisting in dispatching technicians while maintaining excellent customer relations.

We value organization, strong communication, and automotive knowledge. Base pay plus commission is offered, with opportunities to improve shop productivity and customer satisfaction in a full-time position.

Qualifications

• High School Diploma or equivalent
• Automotive knowledge of maintenance and repairs
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform multiple tasks simultaneously
• Proficient use of computers/business machines

Responsibilities

• Meet with customers to determine repair and service needs
• Increase customer satisfaction by building relationships
• Oversee vehicle progress and update customers regularly
• Maximize profitability through sales and promotions
• Coordinate technician workflow, parts, and job completion times

Skills

Customer service

Communication

Sales skills

Computers

Education

High School diploma

Tools

CRM software

DMS

Microsoft Office

Job description

Location: Mt. Vernon, IN

Job Id:261

# of Openings:1

Expressway Chevrolet in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor with good communication skills and ability to increase shop productivity and sales. This is a full-time position that encompasses writing, selling service, and assisting in dispatching and tracking of technicians. Excellent customer service skills, automotive knowledge, and strong computer literacy required. Some years of experience in an independent auto repair environment is recommended. Compensation based on experience and ability (Base + Commission).

Expressway offers an onsite FREE clinic, for all full-time employees.

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, and job completion times

REQUIREMENTS:

• High School Diploma or equivalent
• Automotive knowledge regarding maintenance and repairs
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Proficient use of computers/business machines

All Applicants:

Must have a current and valid Driver's License with a good driving record

Expressway is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Expressway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability.