Service Advisor: Customer Experience & Repairs

Holman Enterprises; Raleigh (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Mercedes-Benz Raleigh is seeking a Service Advisor to act as a liaison between the service and parts departments, ensuring exceptional customer experiences. You will write up service needs, provide accurate estimates, obtain authorization, and guide customers through repairs and maintenance.

Ideal candidates have a High School Diploma or equivalent with at least one year of related sales experience, a valid driver's license, and strong reading, writing, and math skills.

Qualifications

• High School Diploma or equivalent with related sales experience or training.
• Good reading, writing and math skills.
• Excellent interpersonal skills and customer service orientation.
• Current valid driver’s license.
• Ability to work retail hours and be computer proficient.

Responsibilities

• Greet customers and provide courteous service.
• Serve as liaison between service and parts departments.
• Write up service needs and provide accurate estimates and completion times.
• Obtain customer authorization and communicate prognosis of repairs.
• Explain warranty and service/insurance policies and keep customers informed.

Skills

Customer service

Interpersonal skills

Communication

Reading & writing

Math skills

Education

High School Diploma

Tools

Computer proficiency

Job description

Mercedes-Benz Raleigh is seeking a Service Advisor to act as a liaison between the service and parts departments, ensuring exceptional customer experiences. You will write up service needs, provide accurate estimates, obtain authorization, and guide customers through repairs and maintenance.

Ideal candidates have a High School Diploma or equivalent with at least one year of related sales experience, a valid driver's license, and strong reading, writing, and math skills.