Service Advisor

Burtness Chevrolet; Orfordville (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO & holidays

Vehicle/service discounts

Training & growth

Family-owned environment

Job summary

Burtness Chevrolet in Orfordville, WI is seeking a Service Advisor who thrives on helping customers navigate the service process. You will greet customers, document issues, create repair orders, and keep clients updated while coordinating with technicians to ensure timely work.

The ideal candidate values clear communication, stays organized in a busy shop, and is eager to learn dealership software. We offer training and a supportive, family-owned environment with benefits.

Qualifications

• Excellent communication with customers and colleagues.
• Strong customer service orientation and problem solving.
• Ability to multitask and stay organized in a fast-paced auto shop.
• Willingness to learn dealership software and processes.
• Positive attitude and team-focused mindset.

Responsibilities

• Greet customers and be their main contact through the service process.
• Listen to concerns and document vehicle issues accurately.
• Create repair orders and explain recommended services.
• Coordinate with technicians for timely repairs.
• Provide updates on vehicle status and timelines to customers.
• Handle billing, payments, and warranty information.
• Deliver outstanding customer experience from start to finish.

Skills

Strong communication

Customer service

Multitasking

Adaptability

Team player

Willingness to learn

Tools

Dealership software

Job description

Service Advisor

Orfordville, WI | Burtness Chevrolet

Burtness Chevrolet is looking for a customer-focused, organized Service Advisor to join our team at our Orfordville location. If you enjoy working with people, staying busy, and being the bridge between customers and technicians, this could be a great fit.

What You'll Do

• Greet customers and serve as their main point of contact throughout the service process
• Listen to customer concerns and accurately document vehicle issues
• Create repair orders and clearly explain recommended services
• Communicate with technicians to ensure timely and accurate repairs
• Provide updates to customers on vehicle status and timelines
• Handle billing, payments, and warranty information
• Deliver an outstanding customer experience from start to finish

What We're Looking For

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and comfort using dealership software
• Previous automotive or service advisor experience preferred, but not required—we will train the right person
• Positive attitude, reliability, and a team-first mindset

What We Offer

• Competitive pay with performance opportunities
• Medical, dental, vision, and other benefit options
• Paid time off and paid holidays
• Employee vehicle and service discounts
• Ongoing training and growth opportunities
• A supportive, family-owned dealership environment

Why Burtness?

We're proud to be a locally owned dealership group that believes when the products are similar, the dealer makes the difference. We value integrity, teamwork, and taking care of both our customers and our employees.