Automotive Service Advisor: Customer Experience Lead

LUTHER WHITE BEAR ACURA SUBARU; White Bear Lake (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident

Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

LUTHER WHITE BEAR ACURA SUBARU is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair steps, and coordinate with technicians to keep the service flow efficient.

This role welcomes individuals new to the automotive industry who have strong customer service or hospitality backgrounds, and offers commission-based earning potential along with a full benefits package.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record and background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt service.
• Own the customer's experience by completing assigned tasks.
• Provide concierge support for owner inquiries.
• Ensure technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service excellence

People skills

Time management

Communication skills

Professional appearance

Clean driving record

Background check

Job description

LUTHER WHITE BEAR ACURA SUBARU is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair steps, and coordinate with technicians to keep the service flow efficient.

This role welcomes individuals new to the automotive industry who have strong customer service or hospitality backgrounds, and offers commission-based earning potential along with a full benefits package.