Auto Service Advisor — Customer & Tech Liaison

Napleton Automotive Group; Aurora (IL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Employee Discounts

Growth Opportunities

Job summary

Napleton Automotive Group is seeking a Service Advisor for Napleton's Valley Hyundai. The role serves as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed from start to finish.

We offer a pay range of $70,000-$120,000+ per year plus incentives, a family-owned legacy, and benefits including medical, dental, vision, and 401k. Prior service advisor experience is a plus; non-experienced applicants are welcome to apply and will receive paid

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn and utilize technology.
• Previous automotive service advisor experience is a plus but not required.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech savvy

Automotive service experience

Job description

Napleton Automotive Group is seeking a Service Advisor for Napleton's Valley Hyundai. The role serves as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed from start to finish.

We offer a pay range of $70,000-$120,000+ per year plus incentives, a family-owned legacy, and benefits including medical, dental, vision, and 401k. Prior service advisor experience is a plus; non-experienced applicants are welcome to apply and will receive paid