Service Advisor & Customer Experience Leader

Kia Country of Charleston; South Carolina; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(K) Retirement Plan

Medical, Dental, Vision Insurance

Job summary

Kia Country of Charleston is seeking an experienced service manager to lead our dealership service team. You will oversee service orders, drive lane flow, and ensure customers receive prompt, courteous, and effective service.

Responsibilities include diagnosing vehicle issues, ordering parts, managing technician time, and supervising warranty processing while maintaining high customer satisfaction and adherence to company policies.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Strong track record of service and sales success.
• Team oriented and self-motivated.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt service.
• Own the customer's experience by completing assigned tasks that leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and supervision of the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good relationships with factory partners.

Skills

People management

Time management

Excellent communication

Customer service

Professional appearance

Sales performance

Customer satisfaction

Team oriented

Independence

Driving record

Job description

Kia Country of Charleston is seeking an experienced service manager to lead our dealership service team. You will oversee service orders, drive lane flow, and ensure customers receive prompt, courteous, and effective service.

Responsibilities include diagnosing vehicle issues, ordering parts, managing technician time, and supervising warranty processing while maintaining high customer satisfaction and adherence to company policies.