Automotive Service Lead & Troubleshooting Coach

Kia Country of Charleston; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Kia Country of Charleston is looking for an experienced automotive service leader to manage technician skills and optimize workflow in a busy service department. The ideal candidate will have a high level of mechanical knowledge and team management skills to ensure efficient service and customer satisfaction.

This role involves matching technician capabilities to vehicle issues, training staff, and maintaining quality control. Strong troubleshooting skills and prior experience in automotive service management are essential.

Qualifications

• Experience in automotive service department management or related field.
• High level of mechanical and technical automotive repair experience.
• Proven ability to manage and train a team.

Responsibilities

• Match technician skills with incoming vehicle issues for optimal repair.
• Assisting in troubleshooting vehicle problems and training technicians.
• Liaise between assistant service managers and technicians for effective communication.
• Identify customer symptoms and ensure quality control.
• Support service department managers with team management.
• Dispatch work to meet customer promise times.

Skills

Automotive service knowledge

Mechanical repair expertise

Team management

Troubleshooting skills

Job description

Kia Country of Charleston is looking for an experienced automotive service leader to manage technician skills and optimize workflow in a busy service department. The ideal candidate will have a high level of mechanical knowledge and team management skills to ensure efficient service and customer satisfaction.

This role involves matching technician capabilities to vehicle issues, training staff, and maintaining quality control. Strong troubleshooting skills and prior experience in automotive service management are essential.