Service Advisor - Customer Experience Champion

CarMax Inc.; Austin (TX); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Commission eligible

Benefits

Paid time off

Holiday pay

Job summary

CarMax Inc. in Austin, TX is hiring a Service Consultant to be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax’s commitment to honesty and exceptional service.

You’ll guide customers through the service and repair process—before, during, and after—delivering clear communication and personalized support. Join a team that values the customer experience and teamwork, with opportunities to grow while working in a fast-paced environment.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Capability to stand or walk for extended periods in indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy.
• Document customer concerns and create detailed repair orders for technicians.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices.
• Process service payments and manage cash transactions.
• Coordinate workflow to maintain productivity in a fast-paced environment.
• Follow EH&S requirements and maintain a clean work area.

Skills

Customer service

Communication

Data entry

Cross-functional collaboration

Flexibility

Policy adherence

Mobility

Job description

CarMax Inc. in Austin, TX is hiring a Service Consultant to be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax’s commitment to honesty and exceptional service.

You’ll guide customers through the service and repair process—before, during, and after—delivering clear communication and personalized support. Join a team that values the customer experience and teamwork, with opportunities to grow while working in a fast-paced environment.