Performance-Driven Service Advisor — Growth & Rewards

Lithia Motors; Costa Mesa (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical

Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway Costa Mesa is seeking a Service Advisor to join our team. You will greet customers, document vehicle issues, and recommend needed maintenance or repairs to ensure a smooth service experience.

You will prepare estimates, write repair orders, and explain work to customers while coordinating with technicians to ensure timely service and high-quality results. A strong focus on customer satisfaction is essential.

Qualifications

• 2+ years of Service Advisor experience.
• 1+ years in customer service.
• Strong written and verbal communication skills.
• Excellent time management.
• Working knowledge of computers.
• Self-motivated with goal-setting.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates and write repair orders; explain work to customers.
• Coordinate with technicians to ensure timely and accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.
• Report to the service manager and collaborate on weekly/monthly goals.

Skills

Service advisor experience

Customer service

Communication skills

Time management

Computer literacy

Self-motivated

Driver's license

Job description

Lithia & Driveway Costa Mesa is seeking a Service Advisor to join our team. You will greet customers, document vehicle issues, and recommend needed maintenance or repairs to ensure a smooth service experience.

You will prepare estimates, write repair orders, and explain work to customers while coordinating with technicians to ensure timely service and high-quality results. A strong focus on customer satisfaction is essential.