Service Advisor — Customer-Driven, Growth & Commission

Allen Turner Automotive; Pensacola (FL); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Base + Commission pay plan

Medical, dental, and vision insurance

Disability and life insurance

Matching 401(k) plan & profit sharing

Employee purchase program

Saturday Lunches

Employee events and recognition

Career growth opportunities

Job summary

Allen Turner Genesis in Pensacola, FL is seeking a Service Advisor to be the first point of contact for customers in the service lane. You will open and manage repair orders for routine maintenance and clearly explain recommended services, timelines, and pricing.

Join a fast-paced, high-volume service department with opportunities for career growth. Candidates with customer service or automotive exposure will thrive in this role and contribute to a smooth, professional service experience.

Qualifications

• 1+ year of customer service experience is required.
• Automotive or dealership experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data entry skills.
• Positive attitude with a strong work ethic.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet and assist customers in the service lane.
• Open and manage repair orders for routine maintenance services.
• Clearly explain recommended services, timelines, and pricing.
• Coordinate with technicians to ensure efficient workflow.
• Provide timely updates and maintain strong communication with customers.
• Ensure all documentation is accurate and completed promptly.
• Deliver a high level of customer service and satisfaction.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Data entry

Basic computer skills

Positive attitude

Valid driver's license

Tools

None

Job description

Allen Turner Genesis in Pensacola, FL is seeking a Service Advisor to be the first point of contact for customers in the service lane. You will open and manage repair orders for routine maintenance and clearly explain recommended services, timelines, and pricing.

Join a fast-paced, high-volume service department with opportunities for career growth. Candidates with customer service or automotive exposure will thrive in this role and contribute to a smooth, professional service experience.