Service Advisor: Customer‑Centric Parts & Service

Ed Morse Auto Group; Moberly (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Bonuses/Commissions

401K with company match

Health benefits

Vacation & Holidays

Employee Purchase Program

Job summary

Ed Morse Automotive Group is seeking a Service Writer to join our team. The role focuses on answering calls, providing price quotes, and coordinating parts and service to maximize dealership sales while delivering excellent customer experiences.

The ideal candidate will greet customers warmly, listen to their needs, and produce accurate estimates for recommended services. A positive attitude and the ability to work with multiple managers and technicians are essential.

Qualifications

• Candidates must be well spoken and have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Must pass a pre-employment background check.

Responsibilities

• Answering phone calls, providing price quotes and information regarding parts and service.
• Aim to provide customer satisfaction and maximize dealership sales of parts and service.
• Review work-in-progress to ensure quality and timeliness.
• Service Writer will report directly to the Service Manager/Service Director and work closely with vehicle sales managers, group leaders, and technicians.
• Promptly greet service customers warmly and be the perfect host.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Provide accurate estimates for all services or repairs recommended.

Job description

Ed Morse Automotive Group is seeking a Service Writer to join our team. The role focuses on answering calls, providing price quotes, and coordinating parts and service to maximize dealership sales while delivering excellent customer experiences.

The ideal candidate will greet customers warmly, listen to their needs, and produce accurate estimates for recommended services. A positive attitude and the ability to work with multiple managers and technicians are essential.