Service Writer

Ed Morse Automotive Group; Moberly (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

401K match

Health benefits including medical, eye

Vacation and holidays

Employee purchase program

Referral program

Job summary

Ed Morse Automotive Group is seeking a Service Writer to join our team in MO. The role involves answering calls, providing price quotes, and coordinating parts and service to maximize dealership sales and customer satisfaction.

You will work closely with the Service Manager and vehicle sales teams to review progress and ensure timely service delivery, while greeting customers warmly and gathering the reasons for their visit. A background check is required.

Qualifications

• Candidates must be well spoken and have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Must pass a pre-employment background check.

Responsibilities

• Answering phone calls, providing price quotes and other information regarding both parts & service.
• Goal is to provide customer satisfaction and maximize dealership sales of parts and service.
• Review work-in-progress to ensure quality and timeliness.
• Service Writer will report to the Service Manager/Director and work closely with sales managers, group leaders, and technicians.
• Promptly greet service customers and be the perfect host.
• Listen to customer's reasons for bringing their vehicle to the service department.
• Provide accurate estimates for all services or repairs recommended.

Skills

Telephone skills

Customer service

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Writer to join our team.

Responsibilities

• Answering phone calls, providing price quotes and other information regarding both parts & service
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Review work-in-progress to ensure quality and timeliness.
• Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer\'s reason(s) for bringing their vehicle to the service department
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Must pass a pre-employment background check

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training