Service Writer & Auto Care Concierge

Ed Morse Automotive Group; Moberly (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

401K match

Health benefits including medical, eye

Vacation and holidays

Employee purchase program

Referral program

Job summary

Ed Morse Automotive Group is seeking a Service Writer to join our team in MO. The role involves answering calls, providing price quotes, and coordinating parts and service to maximize dealership sales and customer satisfaction.

You will work closely with the Service Manager and vehicle sales teams to review progress and ensure timely service delivery, while greeting customers warmly and gathering the reasons for their visit. A background check is required.

Qualifications

• Candidates must be well spoken and have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Must pass a pre-employment background check.

Responsibilities

• Answering phone calls, providing price quotes and other information regarding both parts & service.
• Goal is to provide customer satisfaction and maximize dealership sales of parts and service.
• Review work-in-progress to ensure quality and timeliness.
• Service Writer will report to the Service Manager/Director and work closely with sales managers, group leaders, and technicians.
• Promptly greet service customers and be the perfect host.
• Listen to customer's reasons for bringing their vehicle to the service department.
• Provide accurate estimates for all services or repairs recommended.

Skills

Telephone skills

Customer service

Job description

Ed Morse Automotive Group is seeking a Service Writer to join our team in MO. The role involves answering calls, providing price quotes, and coordinating parts and service to maximize dealership sales and customer satisfaction.

You will work closely with the Service Manager and vehicle sales teams to review progress and ensure timely service delivery, while greeting customers warmly and gathering the reasons for their visit. A background check is required.