Service Advisor — Customer‑Centric Auto Care & Growth

California Truck Centers; Sacramento (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

California Truck Centers is seeking a Service Advisor in California to communicate repair needs to customers and relay information to technicians. You will greet customers, help determine repairs and costs, and maintain up-to-date knowledge of offerings.

The role involves preparing Repair Orders, costing materials and labor, obtaining customer approvals, verifying warranty coverage, and documenting all customer interactions. Location in CA; strong teamwork encouraged.

Qualifications

• 1-3 years of service advising experience.
• Strong attention to detail.
• Ability to work well in a team.

Responsibilities

• Prepare Repair Orders and enter them into service databases.
• Develop estimates by costing materials, labor, and fees.
• Explain estimates to customers and obtain approval.
• Verify warranty and service contract coverage and submit pre-approvals.
• Maintain records of customer interactions and actions.

Skills

Customer communication

Team environment

Detail orientation

Education

1-3 years experience in service advising

Job description

California Truck Centers is seeking a Service Advisor in California to communicate repair needs to customers and relay information to technicians. You will greet customers, help determine repairs and costs, and maintain up-to-date knowledge of offerings.

The role involves preparing Repair Orders, costing materials and labor, obtaining customer approvals, verifying warranty coverage, and documenting all customer interactions. Location in CA; strong teamwork encouraged.