Service Advisor — Customer-Centric Auto Care Expert

Wallwork Trucks Company; Fargo (ND); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) + match

HSA

Voluntary benefits

PTO + holidays

EAP

Employee discounts

Job summary

Wallwork Truck Center is seeking a Service Advisor to join our team in Fargo. You’ll be the main link between customers and technicians, ensuring clear communication, a great experience, and timely repairs.

You’ll welcome customers, assess needs, prepare estimates, explain costs, and schedule service while building lasting relationships. The role requires a high school diploma or GED and at least two years of service experience, with a valid driver’s license.

Qualifications

• High school diploma or GED required.
• At least two years of mechanical or service-related experience.
• Valid driver’s license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly and professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate estimates for labor and parts using established guidelines.
• Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.
• Health insurance, effective upon hire
• Dental and Vision insurance
• 401(k) and profit-sharing plan with 3% employer match
• HSA with employer contribution
• Voluntary benefit options
• Paid time off (PTO), including 7 paid holidays
• Employee assistance program (EAP)
• Employee discounts and special events

Skills

Customer service

Communication

Leadership

Read & follow instructions

Independent work

Organizational skills

Valid driver’s license

Education

High school diploma or GED

Job description

Wallwork Truck Center is seeking a Service Advisor to join our team in Fargo. You’ll be the main link between customers and technicians, ensuring clear communication, a great experience, and timely repairs.

You’ll welcome customers, assess needs, prepare estimates, explain costs, and schedule service while building lasting relationships. The role requires a high school diploma or GED and at least two years of service experience, with a valid driver’s license.