Career-Track Service Advisor — Customer-Focused Auto Care

Red Rock Ford, Inc - Williston / Red Rock Reconditioning Center; Miles City (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Salary $60,000-$90,000 per year

Job summary

Nelson Auto in Williston, ND is seeking an Experienced Service Advisor to join our service team. You will be the main link between customers and technicians, guiding service needs, scheduling repairs, and ensuring smooth workflow in a fast-paced environment.

We value strong communication, prior dealership experience, and a customer-focused approach. This on-site role offers solid career growth and a competitive compensation package.

Qualifications

• Previous Service Advisor or customer service experience required.
• Dealership experience required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems or willingness to learn.
• Professional, team-oriented attitude.
• Computer literacy and ability to use dealership software.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers and listen carefully to vehicle concerns and service needs.
• Schedule service appointments and manage daily shop workflow.
• Communicate repair recommendations, timelines, and costs clearly to customers.
• Serve as the liaison between technicians and customers.
• Monitor repair progress to ensure efficient turnaround times.
• Review completed work with customers and explain services performed.
• Collaborate with service and dealership leadership to maintain smooth operations.
• Deliver an exceptional customer experience from check-in through vehicle pickup.
• Reliably commute daily to Williston, ND.

Skills

Customer service

Communication skills

Dealership experience

Multitasking

Computer skills

Valid driver’s license

Job description

Nelson Auto in Williston, ND is seeking an Experienced Service Advisor to join our service team. You will be the main link between customers and technicians, guiding service needs, scheduling repairs, and ensuring smooth workflow in a fast-paced environment.

We value strong communication, prior dealership experience, and a customer-focused approach. This on-site role offers solid career growth and a competitive compensation package.