Service Advisor

Vision Ford-Lincoln; Wahpeton (ND); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Insurance fully covered

401(k) with Company Match

Paid Time Off + Holidays

Employee discounts on vehicles, service, and parts

Employee discounts

Job summary

A reputable automotive service center in Wahpeton, ND is seeking a detail-driven Service Advisor. You will guide customers, recommend solutions, and ensure a smooth service experience. Essential skills include strong communication and a basic understanding of vehicle systems. Competitive compensation with additional bonuses and benefits offered.

Qualifications

• Prior Service Advisor or customer service experience preferred.
• Ability to handle a fast-paced environment with ease.
• Basic understanding of vehicle systems and repairs.
• High school diploma or equivalent required; college coursework a plus.

Responsibilities

• Welcome and assist customers with professionalism and care.
• Listen to concerns and document repair needs accurately.
• Collaborate with techs to ensure timely service.
• Collaborate with technicians to ensure timely service.
• Upsell maintenance plans and service specials.
• Finalize repair orders and ensure customer satisfaction.
• Follow up after service to build long-term relationships.

Skills

Communication skills

Problem-solving skills

Customer service experience

DMS experience

Customer service experience

Education

High school diploma or equivalent

Some college a bonus

Tools

CDK

Reynolds

Job description

️ Service Advisor

Location: Vision Ford Lincoln – Wahpeton, ND
Employment Type: Full-Time
Compensation: Base + Commission

Job Description:

Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You’ll be the trusted guide for our customers—helping them understand their vehicle’s needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive.

Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand.

What You’ll Do:

• Welcome and assist customers with professionalism and care
  
• Listen to concerns and document repair needs accurately
  
• Translate technical information clearly and honestly
  
• Keep customers updated throughout their vehicle’s visit
  
• ️ Collaborate with techs to ensure timely service
  
• Upsell maintenance plans, warranties & service specials
  
• Finalize repair orders and ensure full customer satisfaction
  
• Follow up after service to build long-term relationships

What You’ll Need:

• ????️ Prior Service Advisor or customer service experience (preferred)
  
• Strong communication + problem-solving skills
  
• Ability to handle a fast-paced environment with ease
  
• Basic understanding of vehicle systems and repairs
  
• Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
  
• High school diploma or equivalent (some college a bonus)
  
• Valid driver’s license & clean driving record

What We Offer

• Competitive Pay Commission, monthly and quarterly performance bonuses
  
• Flat Rate Incentive Plan for high performers
  
• Health Insurance fully covered, Dental and Vision Insurance optional
  
• ️ 401(k) with Company Match
  
• Paid Training & Certification
  
• ️ Paid Time Off + Holidays
  
• Employee discounts on vehicles, service, and parts
  
• Positive Team Culture with real career growth