Service Advisor

Wallwork Trucks Company; Fargo (ND); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) + match

HSA

Voluntary benefits

PTO + holidays

EAP

Employee discounts

Job summary

Wallwork Truck Center is seeking a Service Advisor to join our team in Fargo. You’ll be the main link between customers and technicians, ensuring clear communication, a great experience, and timely repairs.

You’ll welcome customers, assess needs, prepare estimates, explain costs, and schedule service while building lasting relationships. The role requires a high school diploma or GED and at least two years of service experience, with a valid driver’s license.

Qualifications

• High school diploma or GED required.
• At least two years of mechanical or service-related experience.
• Valid driver’s license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly and professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate estimates for labor and parts using established guidelines.
• Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.
• Health insurance, effective upon hire
• Dental and Vision insurance
• 401(k) and profit-sharing plan with 3% employer match
• HSA with employer contribution
• Voluntary benefit options
• Paid time off (PTO), including 7 paid holidays
• Employee assistance program (EAP)
• Employee discounts and special events

Skills

Customer service

Communication

Leadership

Read & follow instructions

Independent work

Organizational skills

Valid driver’s license

Education

High school diploma or GED

Job description

$65k-$75k/yr. – salary position with a base pay and incentives.

Monday-Friday, 8:00 AM – 5:00 PM

Wallwork Truck Center is looking for a Service Advisor to join our team! We’re looking for a motivated, customer-focused member to join our team.

In this role, you’ll be the key connection between customers and the technicians, ensuring every customer receives exceptional service, clear communication, and a great experience. If you enjoy problem-solving, working in a fast-paced environment, and building relationships, our team may be the fit for you!

Qualifications

Education & Experience

• High school diploma or GED required.
• At least two years of mechanical or service-related experience

Skills & Abilities

• Valid driver's license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly and professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate estimates for labor and parts using established guidelines.
• Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.
• Health insurance, effective upon hire
• Dental and Vision insurance
• 401(k) and profit-sharing plan with 3% employer match
• HSA with employer contribution
• Voluntary benefit options
• Paid time off (PTO), including 7 paid holidays
• Employee assistance program (EAP)
• Employee discounts and special events

Preferred

High School or better.

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.