Experienced Service Advisor — Grow Your Auto Care Career

Red Rock Ford, Inc - Williston / Red Rock Reconditioning Center; Williston (ND); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Nelson Auto in North Dakota is seeking an Experienced Service Advisor to join our service team. You will connect customers with technicians, explain service needs, and coordinate repair schedules to keep work moving efficiently.

The role offers strong career growth and values a customer-focused, team-oriented approach. A dealership background and solid communication skills are preferred to deliver an exceptional experience from check-in to vehicle pickup.

Qualifications

• Previous Service Advisor, automotive technician, or customer service experience required.
• Previous dealership experience required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and listen carefully to vehicle concerns and service needs
• Schedule service appointments and manage daily shop workflow
• Communicate repair recommendations, timelines, and costs clearly to customers
• Serve as the liaison between technicians and customers
• Monitor repair progress to ensure efficient turnaround times
• Review completed work with customers and explain services performed
• Collaborate with service and dealership leadership to maintain smooth operations
• Deliver an exceptional customer experience from check-in through vehicle pickup

Skills

Customer service

Communication

Multitasking

Teamwork

Basic automotive knowledge

Job description

Nelson Auto in North Dakota is seeking an Experienced Service Advisor to join our service team. You will connect customers with technicians, explain service needs, and coordinate repair schedules to keep work moving efficiently.

The role offers strong career growth and values a customer-focused, team-oriented approach. A dealership background and solid communication skills are preferred to deliver an exceptional experience from check-in to vehicle pickup.