Experienced Service Advisor: Growth & 401(k) Opportunity

Red Rock Ford, Inc - Williston / Red Rock Reconditioning Center; Bismarck (ND); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Compensation: $60,000 - $90,000 per 1

Job summary

Nelson Auto in Williston, ND is seeking an experienced Service Advisor to bridge customers and technicians, explain service needs, schedule repairs, and ensure smooth shop flow. You will greet customers, gather concerns, and coordinate timelines while delivering an exceptional service experience.

Ideal candidates have dealership experience, strong communication, and multitasking abilities, with a drive to learn. This role requires daily commuting to Williston, ND and a team-first attitude.

Qualifications

• Previous Service Advisor, automotive technician, or customer service experience required
• Previous dealership experience required
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic understanding of automotive systems or willingness to learn
• Professional, team-oriented attitude
• Computer proficiency and ability to learn dealership software systems
• Valid driver’s license and acceptable driving record

Responsibilities

• Greet customers and listen carefully to vehicle concerns and service needs
• Schedule service appointments and manage daily shop workflow
• Communicate repair recommendations, timelines, and costs clearly to customers
• Serve as the liaison between technicians and customers
• Monitor repair progress to ensure efficient turnaround times
• Review completed work with customers and explain services performed
• Collaborate with service and dealership leadership to maintain smooth operations
• Deliver an exceptional customer experience from check-in through vehicle pickup
• Reliably commute daily to Williston, ND

Skills

Service advisor experience

Dealership experience

Communication skills

Multitasking

Automotive knowledge

Computer proficiency

Driver's license

Job description

Nelson Auto in Williston, ND is seeking an experienced Service Advisor to bridge customers and technicians, explain service needs, schedule repairs, and ensure smooth shop flow. You will greet customers, gather concerns, and coordinate timelines while delivering an exceptional service experience.

Ideal candidates have dealership experience, strong communication, and multitasking abilities, with a drive to learn. This role requires daily commuting to Williston, ND and a team-first attitude.