Service Advisor

Wallwork Jobs; Fargo (ND); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

HSA with employer contribution

PTO with holidays

Job summary

Wallwork Truck Center in Fargo, ND is seeking a Service Advisor to serve as the key link between customers and technicians. You will ensure clear communication, provide exceptional service, and help customers choose diagnostic services and repairs.

The role features a base salary in the 65k–75k range with incentives, a Monday–Friday 8:00 AM–5:00 PM schedule, and a benefits package including health, dental, vision, 401(k) with match, HSA, PTO, EAP, and employee discounts.

Qualifications

• High school diploma or GED required.
• At least two years of mechanical or service-related experience.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly and professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate estimates for labor and parts using established guidelines.
• Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.
• Health insurance, effective upon hire
• Dental and Vision insurance
• 401(k) and profit-sharing plan with 3% employer match
• HSA with employer contribution
• Voluntary benefit options
• Paid time off (PTO), including 7 paid holidays
• Employee assistance program (EAP)
• Employee discounts and special events

Skills

Driver's license

Customer service

Communication skills

Leadership

Reading and following procedures

Independence and multitasking

Attention to detail

Education

High school diploma or GED

Job description

$65k-$75k/yr. – salary position with a base pay and incentives.

Monday-Friday, 8:00 AM – 5:00 PM

Wallwork Truck Center is looking for a Service Advisor to join our team! We’re looking for a motivated, customer-focused member to join our team.

In this role, you’ll be the key connection between customers and the technicians, ensuring every customer receives exceptional service, clear communication, and a great experience. If you enjoy problem-solving, working in a fast-paced environment, and building relationships, our team may be the fit for you!

Qualifications

Education & Experience

• High school diploma or GED required.
• At least two years of mechanical or service-related experience

Skills & Abilities

• Valid driver's license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly and professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate estimates for labor and parts using established guidelines.
• Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.
• Health insurance, effective upon hire
• Dental and Vision insurance
• 401(k) and profit-sharing plan with 3% employer match
• HSA with employer contribution
• Voluntary benefit options
• Paid time off (PTO), including 7 paid holidays
• Employee assistance program (EAP)
• Employee discounts and special events

Preferred

High School or better.

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.