Service Advisor | Customer Care & Upsell Expert

REINEKE FAMILY DEALERSHIPS INC; North Baltimore (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

Reineke Chrysler Dodge Jeep Ram - North Baltimore, OH is seeking a Service Advisor to greet customers, identify service needs, and communicate repair requirements. You will estimate costs, obtain approvals, and manage repair orders to keep work on time.

This role requires strong communication, multitasking, and experience in a dealership setting. Primary duties include maintaining accurate CDK data, handling payments, coordinating with the service manager, and supporting other advisors as needed

Qualifications

• Valid driver’s license.
• 2+ years' experience in a service or dealership environment, sales, or customer service.
• Excellent communication and writing skills.

Responsibilities

• Greet customers promptly and provide timely professional service.
• Listen to inquiries, identify service needs, and sell additional products when appropriate.
• Communicate status of the vehicle and explain necessary repairs.
• Estimate cost and completion time; settle accounts.
• Accept payment and provide a repair summary.
• Obtain written approval on repair orders at write-up or add-ons.
• Create repair orders and follow a schedule to maximize shop efficiency.
• Inspect finished orders for completion, pricing, and legibility.
• Answer calls promptly and courteously; satisfy inquiries.
• Assist other Service Advisors as needed.
• Ensure work is completed on time and as requested.
• Input data into CDK system accurately.

Skills

Excellent communication

Writing skills

Multitasking

Valid driver’s license

Job description

Reineke Chrysler Dodge Jeep Ram - North Baltimore, OH is seeking a Service Advisor to greet customers, identify service needs, and communicate repair requirements. You will estimate costs, obtain approvals, and manage repair orders to keep work on time.

This role requires strong communication, multitasking, and experience in a dealership setting. Primary duties include maintaining accurate CDK data, handling payments, coordinating with the service manager, and supporting other advisors as needed