Automotive Service Advisor - Repair Estimator

Bergey's; Montgomeryville (Montgomery County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance.

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Bergey’s Chrysler Dodge Jeep Ram Fiat of Montgomeryville is seeking a Service Advisor to greet customers, determine service needs, prepare repair orders and communicate estimates. The role requires explaining repairs, maintaining vehicle history, and ensuring accurate cost estimates.

The position is full-time at Bergey’s Montgomeryville, with responsibilities spanning customer service, mechanical problem identification, and coordination with technicians to ensure timely completion of repairs.

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work orders for needed repairs.
• Prepares repair orders showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Handles telephone inquiries regarding appointments and work in process.
• Keeps work area clean.
• Other tasks as assigned

Job description

Bergey’s Chrysler Dodge Jeep Ram Fiat of Montgomeryville is seeking a Service Advisor to greet customers, determine service needs, prepare repair orders and communicate estimates. The role requires explaining repairs, maintaining vehicle history, and ensuring accurate cost estimates.

The position is full-time at Bergey’s Montgomeryville, with responsibilities spanning customer service, mechanical problem identification, and coordination with technicians to ensure timely completion of repairs.