Service Advisor

Chevyland; Shreveport (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k Plan

Health Insurance Plans

Dental Plans

Vision Plans

Medical Savings Account Plans

Paid Vacation Plans

Job summary

Chevyland is seeking a proactive Service Advisor to be at the forefront of customer care and automotive service, coordinating repairs and parts, and using diagnostic tech in a state-of-the-art environment.

Reporting to the Service Manager, you will upsell GM parts and services, schedule appointments, log issues for technicians, and maintain strong customer communication to ensure satisfaction and timely delivery.

Qualifications

• Must have above-average phone and communication skills.
• Ability to upsell GM parts and services.
• Ability to explain technical information in non-technical terms to customers.
• Strong follow-up and follow-through to ensure client satisfaction.
• Ability to adapt to changing business needs and work as part of a team.

Responsibilities

• Make appointments, process repair orders, quotes and invoices.
• Provide customer support via phone and face-to-face at the dealership.
• Qualify customer problems and log them for technicians to review.
• Ensure customer approval for all remedial work.
• Promote our range of vehicle parts and accessories.
• Coordinate service work to meet customer commitments.
• Estimate costs and time for work and maintain customer contact for delivery.

Skills

Phone communication

Upselling GM products

Excellent follow-up

Explain technical information clearly

Team player

Problem solving

Job description

As a Chevyland Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for the GM brand.

What We Offer:

• 401k Plan
• Health Insurance Plans
• Dental Plans
• Vision Plans
• Medical Savings Account Plans
• Paid Vacation Plans

Responsibilities will include:

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Specific skills required:

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on GM products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs