Service Advisor

Jimmy Jazz; Philadelphia (Philadelphia County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life, STD, LTD, Hospital Indemnity, AW

401(k) retirement plan with company 1

Accrued paid time off

Employee Vehicle Purchase Program

Parts and service discounts

Professional work environment

Job summary

Chapman Chevrolet is seeking a Service Advisor to join our fast-paced team. The role involves greeting customers, gathering vehicle data, scheduling service, and communicating repair needs.

A high school diploma and 2 years in an auto repair facility are required, with ASE certification preferred. Compensation ranges from $75,000 to $110,000 per year plus monthly perqs and a strong benefits package including health, dental, vision, life, and a 401(k) match.

Qualifications

• High School diploma or the equivalent.
• Two years of experience in an auto repair facility.
• Excellent communication.
• Ability to read and comprehend instructions and information, both written and oral.

Responsibilities

• Maintains Customer Satisfaction Index rating at least comparable to the manufacturer, zone or branch average.
• Maintains a dealership-prescribed standard for hours per customer repair order written.
• Greets customers in a timely, friendly manner and informs them of next steps.
• Schedules appointments using dealership-approved forms.
• Communicates with service customers to determine the nature of the mechanical problem(s).
• Obtains customers and vehicle data and maintains good relationships to encourage repeat business.
• Serves as liaison with technicians and provides fair estimates on costs and time required for repairs and maintenance.

Skills

Customer service

Communication

Scheduling

ASE certification

Education

High School diploma

Job description

• Base Pay $75,000.00 - $110,000.00 / Year
• Other Compensation Monthly CSI, tire, and menu bonus
• Job Category Service Advisor, Service Writer
• Employee Type Full Time Exempt
• Required Degree High school

SERVICE ADVISOR CHAPMAN CHEVROLET

$75,000 - $110,000

Chapman Chevrolet is looking for a Service Advisor to join our fast paced growing team. We have one opening for the right individual! If you are one of the best and want to join our team

• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Maintains a dealership-prescribed standard for “hours per customer repair order written”.
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensures that all documents are accounted for.
• Accomplishes the forecast that has been established by the General Manger and Service Manager.
• Greets customers in a timely, friendly manner. Let’s customers who are waiting in line know that they will be helped soon.
• Schedules appointments using dealership-approved forms.
• Communicates with service customers to determine the nature of the mechanical problem(s).
• Obtains customers and vehicle data.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Serves as liaison with technicians.
• Greets all customers promptly and gives fair estimates on costs and time required for repairs and maintenance.
• Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.

Compensation and Benefits:

We offer our associates:

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Requirements

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Two years of experience in an auto repair facility. Excellent communication.

Special Position Requirements:

Position has no supervisory responsibility or authority. Works closely with Service Department personnel and technicians. High Customer contact.

Preferences:

ASE certification preferred. Experience working as a Service Advisor.