Service Advisor: Customer Care & Repair Estimates

Peach; Jefferson (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

Peach is seeking a Service Advisor to join our Jefferson, GA team. The role centers on understanding customer repair needs, communicating with technicians, and ensuring smooth service orders from intake to invoicing.

You will prepare estimates, obtain approvals, create and manage work orders, and help secure payment at job completion. A high school diploma and related experience are preferred. This is an on-site position with standard hours.

Qualifications

• High school diploma or GED required.
• Minimum of one year related experience and/or training.
• An equivalent combination of education and experience is acceptable.

Responsibilities

• Communicate with the customer to understand repair needs and provide cost estimates.
• Explain needs and requirements via written work orders and verbal explanations.
• Create work orders and repair estimates based on technician diagnosis.
• Communicate repair needs to customer and obtain approval for repairs.
• Complete invoice and collect payment; close repair orders.

Skills

Customer communication

Work orders

Estimate preparation

Interpersonal skills

Education

High School Diploma or GED

1 year related experience or training

Equivalent education/experience acceptable

Tools

CRM software

Invoicing systems

Microsoft Office

Job description

Peach is seeking a Service Advisor to join our Jefferson, GA team. The role centers on understanding customer repair needs, communicating with technicians, and ensuring smooth service orders from intake to invoicing.

You will prepare estimates, obtain approvals, create and manage work orders, and help secure payment at job completion. A high school diploma and related experience are preferred. This is an on-site position with standard hours.