Service Advisor & Warranty Estimator

PSTC; Forest Park (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Peach State Truck Centers in Forest Park, GA seeks a Service Advisor under the Service Manager. You will create detailed estimates, ensure parts are added correctly, process warranties, and coordinate with technicians and customers through repair completion and invoicing.

Cross-trained to work the service desk, you will review diagnostics, communicate pricing, update records in the DMS, and maintain warranty documentation in line with factory requirements.

Qualifications

• High school diploma or GED required.
• Experience in heavy-duty truck, automotive, or equipment service estimating preferred.
• Knowledge of diesel engines, truck systems, and repair procedures preferred.
• Ability to read and interpret repair orders, technical manuals, and diagnostics.
• Strong customer service and communication skills.
• Proficient computer skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Prepare detailed repair estimates including labor, parts, and shop supplies.
• Review technician findings and convert diagnostics into customer-friendly estimates.
• Coordinate with parts and service departments to verify pricing and availability.
• Update estimates as additional repairs are identified.
• Maintain accurate records in the dealership management system (DMS).
• Ensure all estimates comply with manufacturer warranty and company policies.
• Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Maintains all service and customer records as required by the warrantor.
• Other duties as assigned.

Skills

Customer service

Communication

Detail orientation

Multitasking

Proficient computer skills

Education

High school diploma or GED

Tools

DMS

Warranty processing systems

Job description

Peach State Truck Centers in Forest Park, GA seeks a Service Advisor under the Service Manager. You will create detailed estimates, ensure parts are added correctly, process warranties, and coordinate with technicians and customers through repair completion and invoicing.

Cross-trained to work the service desk, you will review diagnostics, communicate pricing, update records in the DMS, and maintain warranty documentation in line with factory requirements.