Service Advisor {7:30 - 4:30}

PSTC; Forest Park (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Peach State Truck Centers in Forest Park, GA seeks a Service Advisor under the Service Manager. You will create detailed estimates, ensure parts are added correctly, process warranties, and coordinate with technicians and customers through repair completion and invoicing.

Cross-trained to work the service desk, you will review diagnostics, communicate pricing, update records in the DMS, and maintain warranty documentation in line with factory requirements.

Qualifications

• High school diploma or GED required.
• Experience in heavy-duty truck, automotive, or equipment service estimating preferred.
• Knowledge of diesel engines, truck systems, and repair procedures preferred.
• Ability to read and interpret repair orders, technical manuals, and diagnostics.
• Strong customer service and communication skills.
• Proficient computer skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Prepare detailed repair estimates including labor, parts, and shop supplies.
• Review technician findings and convert diagnostics into customer-friendly estimates.
• Coordinate with parts and service departments to verify pricing and availability.
• Update estimates as additional repairs are identified.
• Maintain accurate records in the dealership management system (DMS).
• Ensure all estimates comply with manufacturer warranty and company policies.
• Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Maintains all service and customer records as required by the warrantor.
• Other duties as assigned.

Skills

Customer service

Communication

Detail orientation

Multitasking

Proficient computer skills

Education

High school diploma or GED

Tools

DMS

Warranty processing systems

Job description

Under the supervision of the Service Manager, the Service Advisor will be responsible for creating estimates, ensuring that parts are properly added, and processing warranties. Will be crossed trained to work the service desk and process repair orders for service work and communicate with the technician and customer through completion of the repair, including completion of the invoice.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Prepare detailed repair estimates including labor, parts, and shop supplies.
• Review technician findings and convert diagnostics into customer-friendly estimates.
• Coordinate with parts and service departments to verify pricing and availability.
• Update estimates as additional repairs are identified.
• Maintain accurate records in the dealership management system (DMS).
• Ensure all estimates comply with manufacturer warranty and company policies.
• Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Maintains all service and customer records as required by the warrantor.
• Other duties as assigned.

Qualifications:

• High school diploma or GED required.
• Experience in heavy-duty truck, automotive, or equipment service estimating preferred.
• Knowledge of diesel engines, truck systems, and repair procedures preferred.
• Ability to read and interpret repair orders, technical manuals, and diagnostics.
• Strong customer service and communication skills.
• Proficient computer skills.
• Strong organizational and multitasking abilities.

Preferred Skills

• Experience with dealership or fleet service operations.
• Understanding of labor guides and warranty procedures.
• Processing warranty work
• Attention to detail and accuracy in pricing and documentation.

This position is contingent upon the successful completion of a pre-employment background check and drug screening. The background check may include verification of criminal history, employment history, educational credentials, and professional references.

Peach State Truck Centers is an Equal Employment Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law.