Heavy-Duty Service Advisor – Estimates & Warranty

Peach; Forest Park (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Peach State Truck Centers in Forest Park, GA, seeks a Service Advisor to create estimates, process warranties, and coordinate with technicians and customers through repair completion.

This role crosses into the service desk and repair order processing, ensuring accurate pricing, documentation, and warranty compliance. Strong communication and organizational skills are essential for success. Experience with diesel engines and heavy trucks is preferred.

Qualifications

• High school diploma or GED required.
• Experience in heavy-duty truck, automotive, or equipment service estimation preferred.
• Ability to read and interpret repair orders, technical manuals, and diagnostics.
• Strong customer service and communication skills.

Responsibilities

• Prepare detailed repair estimates including labor, parts, and shop supplies.
• Review technician findings and convert diagnostics into customer-friendly estimates.
• Coordinate with parts and service departments to verify pricing and availability.
• Update estimates as additional repairs are identified.
• Maintain accurate records in the DMS.
• Ensure all estimates comply with warranty and company policies.
• Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Maintains all service and customer records as required by the warrantor.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational multitasking

Education

High school diploma or GED

Tools

Dealership Management System (DMS)

Job description

Peach State Truck Centers in Forest Park, GA, seeks a Service Advisor to create estimates, process warranties, and coordinate with technicians and customers through repair completion.

This role crosses into the service desk and repair order processing, ensuring accurate pricing, documentation, and warranty compliance. Strong communication and organizational skills are essential for success. Experience with diesel engines and heavy trucks is preferred.