Service Advisor: Customer Care & Estimates

Sonic-Automotive; Pensacola Beach (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Pensacola Honda, part of Sonic Automotive, is seeking a Service Advisor to schedule service appointments, greet customers, and provide cost estimates. You’ll gather vehicle data, ensure accuracy, and establish promised times.

The role emphasizes customer service, clear communication, and adherence to safety and regulatory guidelines; ASE certification is preferred and authorized to work in the USA. Join a team with 100+ dealerships backing your growth and a culture focused on professional

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions.
• Two years of experience in a dealership position.
• ASE certification preferred.
• Authorized to work in USA.
• Must pass background checks, MVR, drug test, credit report, and valid driver's license.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'.
• Checks on progress of repair throughout the day. Contacts customers regarding changes and obtains authorization for additional work.
• Test-drives the vehicle or refers to test technician as necessary.
• Maintain Customer Satisfaction Index at least comparable to manufacturer/branch average.
• Advise customers on maintenance per manufacturers’ specs and maintenance menus.
• Maintains dealership standards for hours per customer repair order written.
• Follows federal, state and local regulations including hazardous waste disposal and OSHA requirements.
• Follows all safety policies and reports accidents.

Skills

Reading & comprehension

Communication skills

Authorization to work in USA

Vehicle knowledge

Education

High school diploma or equivalent

Job description

Pensacola Honda, part of Sonic Automotive, is seeking a Service Advisor to schedule service appointments, greet customers, and provide cost estimates. You’ll gather vehicle data, ensure accuracy, and establish promised times.

The role emphasizes customer service, clear communication, and adherence to safety and regulatory guidelines; ASE certification is preferred and authorized to work in the USA. Join a team with 100+ dealerships backing your growth and a culture focused on professional