Service Advisor: Auto Care & Customer Experience

Sonic Automotive; Pensacola (FL); On-site; USD 23,419 - 31,684; Full time

Job summary

Pensacola Honda, part of the Sonic Automotive family, is hiring for a dealership position with an hourly pay of $20. The role requires a high school diploma, dealership experience, and knowledge of vehicle mechanics. ASE certification is preferred, and sales experience is a plus.

All applicants must be eligible to work in the USA and pass pre-employment checks. Responsibilities include scheduling service, greeting customers, providing cost estimates, monitoring repair progress, test-driving when

Qualifications

• High school diploma or equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• Must be able to pass pre-employment testing (background checks, MVR, drug test, credit report, and valid driver license).

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'.
• Checks on progress of repair throughout the day. Contacts customers regarding changes to the estimate or promise time and gets proper authorization for additional work.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to the manufacturer, zone or branch average.
• Advise customers on car care and maintenance per manufacturer specifications.

Skills

Communication skills

Vehicle knowledge

Reading comprehension

Education

High school diploma or equivalent

ASE certification preferred

Job description

Pensacola Honda, part of the Sonic Automotive family, is hiring for a dealership position with an hourly pay of $20. The role requires a high school diploma, dealership experience, and knowledge of vehicle mechanics. ASE certification is preferred, and sales experience is a plus.

All applicants must be eligible to work in the USA and pass pre-employment checks. Responsibilities include scheduling service, greeting customers, providing cost estimates, monitoring repair progress, test-driving when