Service Advisor — Craft Stellar Customer Experiences

Lithia Motors; Sterling Heights (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Time Off

Disability Insurance

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Career Development Programs

Employee Discounts

Wellness Programs

Job summary

Suburban Ford of Sterling Heights, part of Lithia Motors, is seeking a customer-focused Service Advisor in Sterling Heights, MI. You will be the primary liaison between customers and the service department, ensuring an exceptional guest experience from check-in to delivery.

Join a fast-paced team and build lasting relationships while handling repair orders, estimates, and service documentation with accuracy and a high standard of service.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Automotive dealership experience preferred but not required for candidates with strong customer service backgrounds.

Responsibilities

• Greet customers promptly and professionally while creating a welcoming service experience.
• Answer incoming phone calls and respond to customer inquiries in a friendly and timely manner.
• Listen to customer concerns, identify service needs, and provide solutions that meet their expectations.
• Prepare and explain repair orders, recommended services, estimates, and completion timelines.
• Present and review multi-point inspection results with customers.
• Obtain customer authorization for recommended repairs and additional services.
• Maintain consistent communication throughout the repair process, providing updates on vehicle status and completion times.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Problem solving

Basic computer skills

Service documentation

Payment processing

Driving license

Education

High school diploma or equivalent

Job description

Suburban Ford of Sterling Heights, part of Lithia Motors, is seeking a customer-focused Service Advisor in Sterling Heights, MI. You will be the primary liaison between customers and the service department, ensuring an exceptional guest experience from check-in to delivery.

Join a fast-paced team and build lasting relationships while handling repair orders, estimates, and service documentation with accuracy and a high standard of service.