Service Advisor

L0419 Suburban Ford of Sterling Heights; Sterling Heights (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Time Off

Disability Insurance

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Career Development Programs

Employee Discounts

Wellness Programs

Job summary

Suburban Ford of Sterling Heights, part of Lithia Motors, is seeking a customer-focused Service Advisor in Sterling Heights, MI. You will be the primary liaison between customers and the service department, ensuring an exceptional guest experience from check-in to delivery.

Join a fast-paced team and build lasting relationships while handling repair orders, estimates, and service documentation with accuracy and a high standard of service.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Automotive dealership experience preferred but not required for candidates with strong customer service backgrounds.

Responsibilities

• Greet customers promptly and professionally while creating a welcoming service experience.
• Answer incoming phone calls and respond to customer inquiries in a friendly and timely manner.
• Listen to customer concerns, identify service needs, and provide solutions that meet their expectations.
• Prepare and explain repair orders, recommended services, estimates, and completion timelines.
• Present and review multi-point inspection results with customers.
• Obtain customer authorization for recommended repairs and additional services.
• Maintain consistent communication throughout the repair process, providing updates on vehicle status and completion times.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Problem solving

Basic computer skills

Service documentation

Payment processing

Driving license

Education

High school diploma or equivalent

Job description

Dealership: L0419 Suburban Ford of Sterling Heights Service Advisor Suburban Ford of Sterling Heights | Sterling Heights, MI Accelerate Your Career with Suburban Ford of Sterling Heights

Suburban Ford of Sterling Heights is looking for a customer-focused, highly organized Service Advisor to join our growing service team. As a Service Advisor, you will serve as the primary point of contact between our customers and service department, ensuring every guest receives an exceptional experience from vehicle check-in through delivery. If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for delivering outstanding customer service, we'd love to hear from you.

What You'll Do

• Greet customers promptly and professionally while creating a welcoming service experience.
• Answer incoming phone calls and respond to customer inquiries in a friendly and timely manner.
• Listen to customer concerns, identify service needs, and provide solutions that meet their expectations.
• Perform vehicle walk-arounds and accurately document customer concerns and vehicle conditions.
• Prepare and explain repair orders, recommended services, estimates, and completion timelines.
• Present and review multi-point inspection results with customers.
• Obtain customer authorization for recommended repairs and additional services.
• Maintain consistent communication throughout the repair process, providing updates on vehicle status and completion times.
• Coordinate with technicians to ensure repair orders are clearly communicated and properly executed.
• Dispatch repair orders according to dealership policies and service department workflow.
• Deliver completed vehicles while reviewing services performed and ensuring customer satisfaction.
• Process customer payments accurately and efficiently.
• Build long-term customer relationships through trust, transparency, and exceptional service.
• Support the sales-to-service transition process by educating customers on the dealership's service experience and maintenance programs.

What You'll Bring

• Previous automotive service advisor, customer service, automotive sales, or related experience preferred.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Basic computer proficiency and the ability to learn dealership management systems.
• Ability to accurately prepare repair orders and service documentation.
• Basic math skills for calculating estimates and processing payments.
• Positive attitude, professional appearance, and strong work ethic.
• Valid driver's license with an acceptable driving record.

Why Join Suburban Ford of Sterling Heights?

• Competitive compensation with bonus opportunities
• Medical, Dental, and Vision Insurance
• Paid Holidays and Paid Time Off
• Short-Term and Long-Term Disability Coverage
• Company-Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center and Career Development Programs
• Employee Vehicle Purchase and Service Discounts
• Wellness Programs and Employee Assistance Resources
• Advancement opportunities throughout Lithia & Driveway

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Automotive dealership experience preferred but not required for candidates with strong customer service backgrounds.
• Ability to pass pre-employment screening where permitted by law.

Equal Opportunity Employer

We are committed to creating a diverse, inclusive workplace and are proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We also consider qualified applicants with criminal histories consistent with applicable laws.

Join our team and help deliver an industry-leading service experience to every customer, every day.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!