Premium Service Advisor - Elevate Customer Experience

Lithia Motors; Romeo, Washington Charter Township (MI, MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Ford Romeo is seeking an experienced Service Advisor to manage repair orders, set accurate expectations, and act as the liaison between customers and technicians. You’ll initiate service, verify warranties, and maintain clear records to drive customer satisfaction.

Join Lithia Motors’ Service Department for a competitive pay and benefits package, including medical, dental, vision, 401(k), and discount programs. High school or equivalent required; valid driver’s license essential.

Qualifications

• Proven experience as a Service Writer or Service Advisor
• Background as an automotive technician is a plus
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Solid understanding of automotive systems and repair terminology
• Valid driver’s license and clean driving record

Responsibilities

• Initiate service and repair orders based on customer concerns and vehicle performance
• Verify warranty and service contract coverage
• Build accurate repair estimates including labor, parts, and deductibles
• Communicate service needs clearly to both customers and technicians
• Keep customers informed throughout the repair process—status, costs, and service timelines
• Administer manufacturer warranties for eligible repairs
• Maintain detailed and up-to-date customer records
• Promote current service specials and build long-term customer relationships

Skills

Service Advisor experience

Customer service

Communication skills

Multitasking

Automotive terminology

Valid driver’s license

Job description

Suburban Ford Romeo is seeking an experienced Service Advisor to manage repair orders, set accurate expectations, and act as the liaison between customers and technicians. You’ll initiate service, verify warranties, and maintain clear records to drive customer satisfaction.

Join Lithia Motors’ Service Department for a competitive pay and benefits package, including medical, dental, vision, 401(k), and discount programs. High school or equivalent required; valid driver’s license essential.