Service Advisor - Columbus

Fyda Freightliner Group; West Jefferson (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Excellent pay based on experience

Paid time off

Paid holidays

Paid uniforms

Paid hospitalization & prescription

Job summary

Fyda Freightliner Columbus is seeking a customer-focused administrative associate to greet customers, collect billing information, and document repair or rental details. You will review vehicle warranties, generate repair orders, and prep them for dispatch, while keeping customers informed of progress.

You will obtain required authorizations for repairs and assist with general office organization. Top candidates will have excellent verbal and written communication, the ability to work under

Qualifications

• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude.
• Ability to work independently and meet deadlines.

Responsibilities

• Greet customers and obtain necessary information for billing and details of repair/rental.
• Review warranty of vehicle, generate repair order and prepare it for dispatching.
• Communicate repair progress with customer.
• Obtain authorizations for repairs.
• Assist in filling and office organization.

Skills

Verbal communication

Written communication

Customer service

Time management

Attention to detail

Job description

Fyda Freightliner Columbus is an Elite Support Certified dealer of new Freightliner trucks and Crane Carrier vocational severe-service vehicles, and carries a large inventory of all-makes of pre-owned trucks. Fyda Freightliner Columbus is the largest retailer of new and used Expediters in the United States. Serving the Columbus transportation industry hub since 1985, we operate as a full-service commercial truck dealership and body shop.Essential Duties and Responsibilities (but not limited to):Greet customers and obtain necessary information for billing and details of repair/rental.Review warranty of vehicle, generate repair order and prepare it for dispatching.Communicate repair progress with customer.Obtain authorizations for repairs.Assist in filling and office organization.Education and/or Work Experience Requirements:Excellent verbal and written communication skills, including ability to effectively communicate with employees and vendors.Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and maintain composure.Ability to work independently and to meet deadlines.Physical Requirements:Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.Must be able to listen and speak clearly on telephone.Fyda Benefits:Excellent pay based on experiencePaid time offPaid holidaysPaid uniformsPaid hospitalization & prescription programExcellent 401K programsDental insurance availableFlex spending availableOn-site gymGreat working atmosphereDrug free workplace