Service Advisor - Columbus

Fyda Freightliner Group; Columbus, West Jefferson (OH, OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Excellent pay based on experience

Paid time off

Paid holidays

Paid uniforms

Dental insurance

Job summary

Fyda Freightliner Columbus is seeking a detail-oriented associate to greet customers, gather billing information and coordinate repair or rental details. The role supports the dealership’s service operations and requires clear communication with customers and vendors.

You will review vehicle warranties, prepare repair orders for dispatch, and keep customers informed of repair progress. Ability to work under pressure and independently is essential, with strong organizational skills to support a

Qualifications

• Excellent verbal and written communication skills.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and composure.
• Ability to work independently and to meet deadlines.

Responsibilities

• Greet customers and obtain necessary information for billing and details of repair/rental.
• Review warranty of vehicle, generate repair order and prepare it for dispatching.
• Communicate repair progress with customer.
• Obtain authorizations for repairs.
• Assist in filling and office organization.

Skills

Verbal communication

Written communication

Deadline management

Independence

Job description

Job DetailsJob Location: Columbus, Oh - West Jefferson, OH 43162Fyda Freightliner Columbusis anElite Support Certifieddealer of new Freightliner trucks and Crane Carrier vocational severe-service vehicles, and carries a large inventory of all-makes of pre-owned trucks. Fyda Freightliner Columbus is the largest retailer of new and used Expediters in the United States. Serving the Columbus transportation industry hub since 1985, we operate as a full-service commercial truck dealership and body shop.

Essential Duties and Responsibilities (but not limited to):

• Greet customers and obtain necessary information for billing and details of repair/rental.


• Review warranty of vehicle, generate repair order and prepare it for dispatching.


• Communicate repair progress with customer.


• Obtain authorizations for repairs.


• Assist in filling and office organization.

QualificationsEducation and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with employees and vendors.


• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and maintain composure.


• Ability to work independently and to meet deadlines.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.


• Must be able to listen and speak clearly on telephone.

Fyda Benefits:

• Excellent pay based on experience


• Paid time off


• Paid holidays


• Paid uniforms


• Paid hospitalization & prescription program


• Excellent 401K programs


• Dental insurance available


• Flex spending available


• On-site gym


• Great working atmosphere


• Drug free workplace