Service Advisor

Ziegler Cat; Buhl (ID); On-site; USD 64,000 - 77,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life 보험

15 days PTO your first year

9 paid holidays

401(k) plan with company contribution

HSA with up to $1000 tax-free

STD and LTD Insurance

FSA & EAP

Paid Parental Leave & Funeral Leave

Fitness membership discount

Education Assistance

Advancement opportunities

Safe, clean, and friendly work环境

Military Friendly

Job summary

Ziegler CAT has an opening for a Service Advisor responsible for handling customer calls, opening service calls, providing updates, and scheduling timelines. The role requires strong customer service and communication skills to keep internal and external customers supported and informed on processes.

Responsibilities include coordinating repair schedules, obtaining approvals on estimates, and ensuring readiness of machines for sales staff.

Qualifications

• 7+ years of customer service experience required.
• Mechanical aptitude required.
• Strong computer and Microsoft Office experience (Outlook, Word, Excel).
• Strong phone and customer service required.
• Industry experience strongly preferred.
• High school degree/GED required.
• Associate’s degree preferred.

Responsibilities

• Open service calls and segments; schedule service appointments.
• Provide updates on repair status and timelines to customers.
• Obtain approvals on repair estimates from internal or external customers.
• Coordinate readiness of machines for salespeople and coordinators.
• Communicate with sales on shop workload and field status.
• Assist with transport arrangements for non-rental jobs.
• Support service contracts flow and setup of parts kits and tech setups.

Skills

Customer service

Mechanical aptitude

MS Office

Phone communication

Industry experience

Education

High school diploma or GED

Associate’s degree preferred

Tools

Outlook

Word

Excel

Job description

Ziegler CAT has an opening for a Service Advisor

Ziegler CAT has an opening for a Service Advisor who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being keep up to date on processes.

Responsibilities

• Customer Contact at the branch: Customer contact for repair scheduling
• Contact for repair completion/status
• Seek approval on repair estimates from internal or external customer
• Confirm the readiness of machines for sales people/coordinators
• Respond to Equipment Link Alerts escalated by condition monitoring
• Contact for invoice disputes
• Work with credit on uncollected COD
• Sales/Internal Communication/Contact: Update sales people on customer machines in the shop and field (include pictures)
• Update sales people on shop/workload capacity
• Arrange and Support Transportation for non-rental (ZRS & Heavy) transports
• Service Contract Initiation: Organize the flow parts kits, service contracts, and technology set-ups
• Monitor unexecuted service contracts
• Main point of contact for service contracts
• Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call
• Service Call Opening: Open service calls and segments
• Research warranty when opening a call or when requested
• Use Standard Jobs when available
• Schedule service
• Contact credit for needed overrides & new account set-ups
• Workflow Management: Communicates clearly and frequently with the supervisors on the status of the jobs in the shop and field Does not provide work instruction to technicians Supports WIP management in conjunction with Service Call Administrators and Shop Supervisor

Qualifications

• High school degree/GED required
• Associate’s degree preferred
• 7+ years of customer service experience required
• Mechanical aptitude required
• Strong computer and Microsoft Office experience (Outlook, Word, Excel)
• Strong phone and customer service required
• Industry experience strongly preferred

Minimum Physical Requirements

Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping .

Equal Opportunity

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Salary and Benefits

The pay range for this position is $30.97 to $37.15 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What We Can Offer You Competitive pay

• Competitive pay
• Health, dental/orthodontia, vision & life insurances
• Paid time off (PTO) – 15 days to start
• 9 Paid holidays
• 401(k) contributions & match
• HSA, Ziegler contributes up to $1000 tax-free annually
• STD & LTD Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Ongoing training
• Education assistance
• Advancement opportunities
• Safe, clean, and friendly work environment
• Military Friendly

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training.

Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri.

Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

Build Your Career at Ziegler

We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.