Service Advisor - Central Houston Cadillac

Central Automotive Group; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life Insurance and AD&D

401(k) with Company Match

Wellness Program

Employee Assistance Program

Vehicle Purchase and Repair Perks

Job summary

Central Automotive Group in Houston is seeking an Automotive Service Advisor to act as the liaison between customers and service technicians for maintenance and repairs. Responsibilities include communicating customer needs, writing repair orders, and explaining repair costs.

The role emphasizes strong communication, bilingual abilities, and knowledge of automotive products. Cadillac dealership experience is a plus, with a comprehensive benefits package and opportunities for growth.

Qualifications

• Communicate with customers to determine needs for repairs or maintenance.
• Write repair orders for vehicles.
• Act as liaison between customer and service technicians to communicate status and costs.
• Follow up with customers on surveys.
• Understand safety rules and maintenance procedures.

Responsibilities

• Communicate with customers to determine their need in regard to repairs or maintenance that needs to be performed on their vehicle.
• Write repair orders for new and used vehicles.
• Acts as liaison between customer and service technicians to communicate status of repairs, communicates cost to customers, and advises on additional repair needs or costs that may arise.
• Follow up with customers on surveys.
• Update

Skills

Bilingual Eng/Spanish

Customer service

Communication skills

Attention to detail

Vehicle knowledge

Job description

• Bilingual Eng/Spanish preferred.

Our Central Houston Cadillac Dealership is hiring an Automotive Service Advisor!

The Company Offers a Comprehensive Benefits Package That Includes

• Paid Holidays.


• Paid Vacation.


• Medical Insurance.


• Dental Insurance.


• Vision Insurance.


• Company Paid Life Insurance and AD&D.


• 401(k) with Company Match.


• Wellness Program.


• Employee Assistance Program.


• Vehicle Purchase and Repair Perks.

Summary

An Automotive Service Advisor acts as the liaison between customers and service technicians for vehicles maintenance and repairs being performed at the dealership.

Duties/Responsibilities Would Include, But Are Not Limited To

• Communicate with customers to determine their need in regard to repairs or maintenance that needs to be performed on their vehicle.


• Write repair orders for new and used vehicles.


• Acts as liaison between customer and service technicians to communicate status of repairs, communicates cost to customers, and advises on additional repair needs or costs that may arise.


• Follow up with customers on surveys.


• Update

Required Skills/Abilities

• Working knowledge and experience of automotive products, repairs and part.


• Possess mechanical and auto parts knowledge.


• Ability to understand sales training and new product information.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.


• Punctual, reliable and must have good communication skills.


• Bilingual Eng/Spanish preferred.


• Cadillac experience preferred.


• Service advisor experience preferred.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.