Service Advisor - Central Houston Nissan

Egroup Us; Houston (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive pay + commission

Work-life balance

5-day week

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance + AD&D

401(k) match

Wellness program

Employee assistance

Vehicle perks

Job summary

Central Automotive Group is hiring a Service Advisor at the Central Houston Nissan Dealership. You will write repair orders, greet customers, and translate repairs to technicians while maintaining clear communication with clients.

Ideal candidates have automotive knowledge, service-advisor experience, and bilingual English/Spanish abilities. Join a fast-paced team with benefits and opportunities for growth in a Houston dealership setting.

Qualifications

• Working knowledge of automotive products, repairs and parts.
• Mechanical and auto parts knowledge required.
• Ability to understand sales training and new product information.
• Ability to read and interpret safety rules and manuals.
• Punctual, reliable with good communication skills.
• Bilingual English/Spanish preferred.
• Nissan experience preferred.
• Service advisor experience preferred.

Responsibilities

• Write repair orders for vehicles entering the service department.
• Follow up with clients about surveys and service progress.
• Transfer calls to schedule service appointments.
• Meet and greet customers arriving at their vehicle.
• Explain repairs and costs to customers at pickup.
• Maintain organization and attention to detail.
• Communicate updates daily to customers.

Skills

Automotive knowledge

Mechanical knowledge

Communication skills

Bilingual English/Spanish

Nissan experience

Service advisor experience

Sales training

Technical docs understanding

Job description

Our Central Houston Nissan Dealership is hiring for Service Advisors!

The company offers a comprehensive benefits package that includes:

• Competitive Salary Rate plus Commission
• Work life balance.
• 5 Day work week.
• Paid Vacation.
• Medical Insurnace.
• Dental Insurnace.
• Vision Insurance.
• Company Paid Life Insurance and AD&D.
• 401(k) with Company Match.
• Wellness Program.
• Employee Assistance Program.
• Vehicle Purchase and Repair Perks.

Duties/Responsibilities would include, but are not limited to:

• Write repair orders for vehicles coming into the Service Department.
  
• Follow up with clients about surveys.
• Transfer phone calls to make service appointments.
• Meet & greet service department customers promptly and courteously at their vehicle.
• Listen to customers and clearly translate repair needs to techs on the tablet-based repair order. Confirm & update corrected mailing address, cell phone number & email.
• Strong written and verbal communication skills.
• Must be willing to learn.
• Must be well organized and detail oriented.
• Work autonomously without external motivation
• Enjoy a competitive, fast paced and assertive work environment.
• Follow up on each repa ir and keep customers informed of progress daily.
• Notify customers when vehicles are ready for pick up.
  
• Review and explain repairs and associated costs with customers at time of pick up. Conduct active delivery at this time.
• Handle minor customer concerns and complaints.

Required Skills/Abilities

• Working knowledge and experience of automotive products, repairs and part.
• Possess mechanical and auto parts knowledge.
• Ability to understand sales training and new product information.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Punctual, reliable and must have good communication skills.
• Bilingual Eng/Spanish preferred.
• Nissan experiencepreferred.
• Service advisor experience preferred.

Supervisory Responsibilities - None

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail] In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.