Service Advisor - Capitol Chevrolet

Sonic Automotive, Inc.; Montgomery (AL); On-site; USD 50,000 - 100,000; Full time

Job summary

Capitol Chevrolet in Montgomery, AL is seeking a Service Advisor to schedule service work and sell additional needed services to customers. You will greet customers, provide cost estimates, and track repair progress while ensuring excellent customer service and efficiency.

On-Target Earnings (OTE) range is $50,000 - $100,000+ per year, with competitive benefits. Join a Sonic Automotive family dealership known for training, growth opportunities, and a strong focus on customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a dealership position.
• Strong communication skills (oral and written).
• Authorized to work in the USA.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report and valid driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress; communicates changes in estimate or promised time; obtains proper authorization before additional repairs.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index at or above manufacturer/branch averages.
• Advises customers on car care and maintenance per manufacturer specifications using maintenance menus.
• Follows dealership safety policies and reports accidents as required.

Skills

communication skills

sales experience

reading/comprehension

customer service

Education

High school diploma or equivalent

Job description

Service Advisor - Capitol Chevrolet in Montgomery, AL at Sonic Automotive

Location: 711 Eastern Boulevard
Montgomery, AL 36117

Job Type: Other

Experience: Mid-Senior Level

About

At Capitol Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• On-Target Earnings (OTE): $50,000 - $100,000 + / year

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license.