Automotive Service Advisor — Earn Up to $100K + Growth

Sonic Automotive, Inc.; Montgomery (AL); On-site; USD 50,000 - 100,000; Full time

Job summary

Capitol Chevrolet in Montgomery, AL is seeking a Service Advisor to schedule service work and sell additional needed services to customers. You will greet customers, provide cost estimates, and track repair progress while ensuring excellent customer service and efficiency.

On-Target Earnings (OTE) range is $50,000 - $100,000+ per year, with competitive benefits. Join a Sonic Automotive family dealership known for training, growth opportunities, and a strong focus on customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a dealership position.
• Strong communication skills (oral and written).
• Authorized to work in the USA.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report and valid driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress; communicates changes in estimate or promised time; obtains proper authorization before additional repairs.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index at or above manufacturer/branch averages.
• Advises customers on car care and maintenance per manufacturer specifications using maintenance menus.
• Follows dealership safety policies and reports accidents as required.

Skills

communication skills

sales experience

reading/comprehension

customer service

Education

High school diploma or equivalent

Job description

Capitol Chevrolet in Montgomery, AL is seeking a Service Advisor to schedule service work and sell additional needed services to customers. You will greet customers, provide cost estimates, and track repair progress while ensuring excellent customer service and efficiency.

On-Target Earnings (OTE) range is $50,000 - $100,000+ per year, with competitive benefits. Join a Sonic Automotive family dealership known for training, growth opportunities, and a strong focus on customer satisfaction.