Service Advisor - MB of Denver

Sonic Automotive; Denver (CO); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k

Paid Time Off

Competitive training programs

Special benefits for purchasing and leasing a car

Job summary

A growing automotive company in Denver, CO is looking for a Service Advisor to manage customer service and vehicle care. This role involves greeting customers, providing accurate estimates, and ensuring customer satisfaction. Ideal candidates will have two years of experience in a dealership, strong communication skills, and a high school diploma. Competitive salary range between $100,000 to $200,000 depending on qualifications. Join a supportive team with excellent training and development opportunities.

Qualifications

• Two years of experience in a dealership position.
• Excellent oral and written communication skills.
• Ability to maintain Customer Satisfaction Index.

Responsibilities

• Schedules service appointments and obtains customer data.
• Greets customers in a timely, friendly manner.
• Provides complete and accurate cost estimates for services.
• Maintains dealership standards for customer repair orders.

Skills

Customer service

Communication skills

Knowledge of vehicle mechanical operations

Ability to read and comprehend instructions

Education

High school diploma or equivalent

Tools

ASE certification

Job description

Service Advisor - MB of Denver in Denver, CO at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

MB of Denver is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $100,000 to $200,000annual,based on qualifications and performance (Draw $3,000 Monthly)

The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include advance, plus applicable commissions/bonuses. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit).

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.