Service Advisor - Lone Star Chevrolet

Sonic Automotive

Houston (TX)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Sundays Always Off

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Job summary

A well-known automotive company in Houston is seeking a dedicated Service Advisor to join their dynamic service team. You will be responsible for excellent customer communication and ensuring efficiency in the service department. Ideal candidates have 1+ years of experience in a dealership setting, strong organizational skills, and a solid understanding of automotive systems. This role offers competitive benefits, including paid time off and 401(k) with company match.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
Schedule appointments and manage service bay availability.
Maintain detailed service records for each customer.
Pass pre-employment testing including background checks and MVR.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and document vehicle issues.
Provide detailed explanations of recommended services and repairs.
Schedule appointments and manage service bay availability.
Follow up with customers after service to ensure satisfaction.
Stay informed about automotive technologies and service offerings.

Skills

Strong communication skills

Customer service skills

Knowledge of automotive systems

Organizational skills

Ability to multitask

Tools

CDK

Job description

Service Advisor - Lone Star Chevrolet in Houston, TX at Sonic Automotive

Location: 18900 Northwest Freeway
Houston, TX 77065

Job Type: Sales

Experience: Associate

About

AtLone Star Chevrolet,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation:

Job Description

Summary

As aService Advisor,you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services
1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.